Books By Claire Agutter

ITIL foundation handbook: [Japanese translation of ITIL foundation handbook]

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their...

ITIL Foundation Essentials: The Exam Facts You Need

Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed by the UK government and globally...

ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide

ITIL(R) 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated...

ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan...

ITIL Lifecycle Essentials

ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive...